Using EHBs

Help Requests Reviewer and Assigner

Guidelines

Overview

The purpose of the Help Requests Reviewer and Assigner Guidelines is to provide Organization Subprocess Formualation instructions for the role of Help Requests Reviewer and Assigner. These Guidelines are divided into areas based on the class of activities: Administrative Tools, Submit Help Request, Review and Assign Help Request, Execute Help Request, Closeout Help Request, Follow-up Help Request , and Analysis.

Organization: ORG

Guidelines

  1. Administrative Tools
  2. Submit Help Request
  3. Review and Assign Help Request
  4. Execute Help Request
  5. Closeout Help Request
  6. Follow-up Help Request
  7. Analysis

1. Administrative Tools

-Administrative Tools-
 Register
 Login
 Change Password
 Forgot User ID/Password
 Frequently Asked Questions (FAQs)
 Change Role 
 Regulations and References

2. Submit Help Request

-Submit Help Request-
Submit Help Request

3. Review and Assign Help Request

-Review and Assign Help Request-
Review and Assign Help Request

4. Execute Help Request

5. Closeout Help Request

6. Follow-up Help Request

7. Analysis

-Report Tools-
 Report Tools

Implementation:

Mockup (html)
Implementation (html)

Contacts:

Name- Phone-Email (mailto-hyperlink)

References:

Title- Author- Library (html)